FAQs
General
How do I make an appointment?
Simply call us at during our working hours or you can request an appointment online using this form.
Do I need a referral to make an appointment?
There are a few insurance companies that require a referral, please check with your insurance company.
Do you participate with my insurance?
Here is a list of most insurance companies that we are contracted with:
- Ameriben
- BCBS
- Cigna
- DMBA
- EMI
- First Health
- GEHA
- HealthEZ
- HealthPartners- see Cigna partcipation
- Healthwest Network
- Humana Medicare Supplement only
- Managed Care Administrators
- Medicaid- all docs (State Medicaid Traditional, Non-Traditional, and SH Community Care)
- Medicare Part B
- Meritain
- MultiPlan Network
- Network Care Network
- PEHP- Advantage and Preferred
- Select Health
- Tricare
- UMR
- UHC United Health Care
- Utah Pipe Trades and Utah Idaho Teamsters
- Utah-Idaho Teamsters.
- VA (Need authorization and/or referral from VA)
- WMI
We ask that you contact your insurance company by calling the number on the back of your insurance card to verify that we are in network on your plan, some of our contracts are limited to specific plans and providers.
Please feel free to call our office with any questions at as we continue to add insurance partners.
What if I do not have insurance?
We accept self-pay patients and have discounted rates, please contact our office for prices.
Pricing Information
Please contact our office at for any pricing needs
Do I have to pay my copay?
Yes, your copayment is due at time of the time of service, this is an agreement between you and your insurance company.
Will my insurance cover my surgery?
Please contact your insurance by calling the number on the back of your insurance card to verify coverage. You can also contact our billing office with any questions that you may have.
When do I have to pay my balance?
After your insurance has processed your claim you will have 30 days to pay. We offer payment plans up to 12 months if needed.
What to bring for your initial consultation?
For your initial consultation you will need to bring a referral letter from your physician if required.
Please bring the following to your consultation:
- Driver’s license or a valid ID
- Insurance information
- Reports, x-rays, MRIs, CT scans, etc and any other relevant information
We encourage you to come to your initial consultation with a written list of questions to ensure you do not forget to ask them when you visit the doctor.
Are you a part of TOSH?
We are a private practice located at TOSH. If you have surgery, you will receive a bill from Intermountain Health Care and from us.
Can I get pain medication before my surgery?
No, our clinic will only provide pain medication to you once you have had surgery.
If I had an injection, can I still have surgery?
If your injection was in the location that you are having surgery, then you must wait 3 months before having your procedure. This reduces your risk of infection. If you have an injection in a different location than your procedure, you can still have surgery. We do encourage that if you have any questions regarding this please contact our office.
Are my medical records kept private and confidential?
Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. We will not release the contents of your medical file without your consent.
Medical
What are the non-surgical treatment options?
The non-surgical treatment options include rest, medications including analgesics and antibiotics, injections, and physical/occupational therapy.
Will physical therapy be required after surgery?
Getting full range of motion, strength, and flexibility back after surgery usually takes time. That is where pre-operative exercise, education, and post -operative physical therapy programs come in – to ensure you are physically and emotionally prepared for surgery and to maximize your recovery after surgery.
What are the risks associated with surgery?
As with any surgery, risks include reactions to anesthesia, bleeding, infection, stiffness and nerve damage. Your doctor will discuss the risks associated with your specific procedure.
When can I return to daily activities?
This varies depending on the type of procedure undergone, and can range from a few days to a few months. Return to all activities, sports and exercise can take up to four to six months. Your doctor will advise you depending on your health condition.
What can happen if surgery is avoided?
Some complications of not undergoing an orthopedic surgery for your condition include pain, loss of joint motion, joint weakness, numbness and an early onset of arthritis.
What are the most common injuries?
The most common orthopedic injuries are sprains and strains, fractures and dislocations. Injuries can occur when playing indoor or outdoor sports or while exercising. Sports injuries can result from accidents, inadequate training, improper use of protective devices, or insufficient stretching or warm-up exercises.
